Privacy Policy

Introduction

Cornwall Accessible Nature Parks CIC ("we", "us", "our" or "CANP") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at canp.uk and interact with our services.

We are registered as a Community Interest Company in England and Wales. Our registered office is at 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

1. Information We Collect

1.1 Information You Provide

When you use our contact form or submit inquiries, we collect the following information:

• First name and last name
• Email address
• Message content
• Your category of interest (family, funder, partner, school, business, media, or other)

1.2 Cookies and Tracking

We use cookies to enhance your browsing experience. When you first visit our website, you'll see a cookie consent bar. By accepting cookies, we store a cookie in your browser for 30 days to remember your preference.

1.3 Google Analytics

Our website uses Google Analytics (Measurement ID: G-4PLM040G6F) to collect information about how visitors use our site. This includes:

• Pages visited and time spent on pages
• Referral sources and user journey
• Browser and device information
• General geographic location (country/region level)

Google Analytics stores data in accordance with Google's privacy policies. Data is anonymized and cannot identify individual users. You can opt out of Google Analytics by visiting Google's opt-out page.

1.4 Automatically Collected Information

When you visit our website, we automatically collect:

• Your IP address
• Browser type and version
• Operating system
• Pages visited and interaction with pages
• Referrer information

2. How We Use Your Information

2.1 Contact Form Submissions

When you submit the contact form, we use your information to:

• Respond to your inquiry or question
• Provide information about our project and services
• Contact you about funding opportunities if relevant
• Keep you updated about CANP developments (only with your consent)

2.2 Analytics

We use aggregated analytics data to:

• Understand visitor behavior and preferences
• Improve website design and functionality
• Monitor website performance
• Identify popular content and user journeys

2.3 Legitimate Interests

We process your information based on our legitimate interests to:

• Maintain and secure our website
• Prevent fraud and abuse
• Comply with legal obligations
• Improve our services and user experience

3. Data Protection and Storage

3.1 Storage Duration

• Contact form data: Retained for 2 years or until your inquiry is fully resolved, whichever is longer
• Consent cookies: Stored for 30 days from acceptance
• Analytics data: Google Analytics retains data according to their retention policies (typically 14-26 months)

3.2 Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

3.3 Data Processing

We only process data with your consent (for contact forms) or based on our legitimate interests (for analytics and website functionality).

4. Who We Share Your Data With

We do not sell, trade, or share your personal information with third parties, except:

• Google Analytics: We share anonymized website usage data with Google to analyze visitor behavior
• Service Providers: If we use third-party services (e.g., email hosting, website hosting), they may have limited access to contact information solely to provide their services
• Legal Requirements: We may disclose information if required by law enforcement or legal process

5. Your Rights

Under UK data protection law (GDPR and UK Data Protection Act 2018), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Restrict Processing: Request limitation of how we use your data
• Data Portability: Request transfer of your data to another organization
• Object: Object to our processing of your data
• Withdraw Consent: Withdraw consent at any time (this won't affect the legality of processing before withdrawal)

To exercise any of these rights, please contact us at [email protected] with "Data Request" in the subject line.

6. Cookies Policy

6.1 What Are Cookies?

Cookies are small files stored on your device that help websites recognize you and remember your preferences. We use cookies to:

• Remember your cookie consent preference
• Provide analytics about website usage
• Maintain website functionality

6.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Block all cookies
• Block specific types of cookies
• Delete existing cookies
• Be notified when cookies are set

To access these settings, refer to your browser's help menu. Note that disabling cookies may affect website functionality.

6.3 Cookie Consent

When you first visit our site, we display a cookie consent banner. By clicking "Accept," you consent to our use of cookies for 30 days. You can withdraw this consent at any time by clearing your browser cookies or visiting our contact page.

7. Third-Party Links

Our website contains links to external websites (such as our GoFundMe campaign). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing your information.

8. Contact Form Security

Our contact form includes a CAPTCHA security question to prevent automated spam submissions. Your message is processed locally and encrypted during transmission. We never share your contact form data with third parties without your explicit consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We'll notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our website following such changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

11. Complaints

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):